How ValetBridge works
One connection to
ValetBridge.
Every hotel PMS.
ValetBridge sits between your parking system and every hotel PMS your clients run. You connect once. Our machine learning engine translates, maintains, and monitors every integration automatically, so your team never touches custom middleware again.
YOU CONNECT ONCE · WE MANAGE THE REST
Your System
Parking Operator
Integration Hub
ValetBridge
Oracle Opera
StayNTouch
Agilysis
HotelKey
SoonThe architecture
ValetBridge is the middleware layer
your parking operation has been missing.
Custom integrations for each hotel client mean perpetual maintenance, fragile connections, and re-work every time a PMS updates. ValetBridge replaces that entire pattern with a single managed layer.
01
One connection
Connect your parking system once via REST API or webhook, regardless of how many hotel PMS systems your clients run.
02
We maintain it
ValetBridge's machine learning engine manages every PMS-side connection, adapting automatically when APIs change and re-certifying integrations on every PMS version update. No manual intervention required.
03
You stay live
No emergency patches. No 2am calls when a hotel upgrades their system. Your integration is always current, maintained by us.
Getting connected
From day one to real-time data.
Most operators go live with their first hotel property in under a week.
Account Setup & Onboarding Call
Create your ValetBridge account and join a 30-minute onboarding call. We'll map your parking system, hotel clients, and data priorities before writing a single line of config.
PMS Integration Setup
One-time · $2,500 per PMSValetBridge's machine learning engine handles the full PMS integration: API configuration, automated data schema mapping, and authentication setup. No manual field configuration required on your end. A test transaction confirms everything is live before you activate.
Hotel Property Configuration
With the PMS integration live, configure each hotel property: room types, folio rules, reservation lookup logic. Run a test transaction to confirm end-to-end flow.
Go Live & Operate
Real-time reservation data, check-in status, length of stay, and folio posting flow automatically between your system and the hotel. No manual handoffs.
Add More Hotels Anytime
Adding a new hotel to an already-integrated PMS takes under an hour. ValetBridge's data mapping engine handles the new property automatically, no new configuration needed on your end. You are only billed on monthly transaction volume.
Under the hood
Machine Learning at Every Layer of the Integration.
The ValetBridge integration hub uses machine learning and algorithmic intelligence at three critical layers so your connections stay accurate, secure, and always on, regardless of which PMS your hotel clients run.
AI-Powered Data Mapping
Every PMS stores and labels data differently. What your system calls a "ticket number," a PMS calls a "folio reference," and another PMS labels it differently again. ValetBridge's machine learning engine automatically maps your parking system's data fields to each PMS's specific schema, and continues to adapt as schemas evolve. No manual field configuration. No rework when a PMS pushes an update.
Why it matters
This is why adding a new hotel on the same PMS takes under an hour, not a custom dev sprint. The mapping is already done.
Intelligent Authentication
Each PMS uses a different authentication model. One PMS uses OAuth 2.0 with enterprise credentials, whereas another uses API key authentication, or session-based tokens. ValetBridge manages the full authentication lifecycle for every connected PMS automatically, including credential validation, token refresh, and error recovery. Your team never has to handle a PMS authentication failure manually.
Why it matters
This is why PMS credential issues are caught and resolved before your operation feels them, not discovered mid-shift by a valet manager.
Adaptive Sync Logic
Not all PMS platforms support the same sync patterns. ValetBridge's sync engine intelligently determines what data needs to move, in which direction, and at what frequency for each PMS and each hotel property. Real-time where the PMS supports it. Event-driven where it does not. Always the most reliable method for each connected system.
Why it matters
This is why your charge postings, guest data, and reservation updates are always accurate, regardless of which PMS your hotel clients run.
Data flows
Exactly what moves between your system
and the hotel PMS.
ValetBridge is not a black box. Here is the precise data your operation sends and receives through the hub.
Hotel PMS → ValetBridge
Data you pull FROM the hotel PMS
- Guest reservation details (name, room, arrival/departure)
- Real-time check-in and check-out status
- Length of stay and room type
- VIP or loyalty program flags
- Reservation modifications and cancellations
ValetBridge → Hotel PMS
Data you push TO the hotel PMS
- Parking transaction initiated
- Guest checked in/out of parking system
- Parking charge amount posted to folio
- Vehicle info (make, model, plate)
- Special handling notes (oversized vehicle, valet required)
Security & reliability
Built for enterprise-grade
hotel operations.
Encryption & Compliance
All data in transit is encrypted via TLS 1.2+. Data at rest uses AES-256. Guest PII is never stored beyond the active session window.
99.9% Uptime SLA
Multi-region redundancy with automatic failover. Dedicated status page and real-time incident reporting. You always know what's happening.
API Rate Limits & Logging
Every API call is logged, rate-limited, and auditable. Full request/response history available in your dashboard for debugging or compliance review.
Common questions
Questions about setup & how it works.
Ready to connect
Ready to consolidate your integrations?
One connection. Every hotel PMS your clients run. Start with a demo and see exactly how ValetBridge maps to your operation.